cleaning it out

a long time ago
in a faintly furnished hall
i had the chance
to listen to a load of bal-
oney. but it being free,
and me being me, typical mal-
aysian, i took the chance
to listen to the talk. Dismal
it was, but the crowd
made no fuss. And through it all
it was what we knew,
that the speakers spewed, tall
tales regaling us
to keep the crowd from fall-
ing asleep.

quote from the talk:
a consultant is a person
who borrows your watch
to tell you the time.

other points worth noting:

1. change is constant, so you've got to:

a. know who your customer is and profile him
b. standardise your product/output

2. we need information, so you've got to:

a. realise what process/product is it you wish to change
b. measure your product (benchmark) against the best

and the end goal is to:

3. improve!